In order to claim a payout, you have to confirm your identity by providing some kind of information that both you and the Payout Issuer know (e.g. phone number, claim ID etc.). The Payout Issuer inputs this information and how they ensure that you have the answer is solely at their discretion.
If an Organization has sent you a payout and you don't know the answer to their security question to confirm your identity, reach out to them directly and let them know. They can either update their question or provide you with help on finding the answer. Payouts Network cannot give you this information, but we can help connect you with the Payouts Issuer if necessary.