FAQ and Troubleshooting
- When will I receive an offer to pay with points?
- Are there specific merchants I need to shop at to be eligible for an offer?
- Can I opt out of SMS offers?
- Can I opt out of Email offers and only receive SMS offers?
- Will opting out of Pay with Points opt me out of all loyalty communications?
- I have never redeemed an offer -- am I opted out?
- I received an offer, but I ignored it. Can I still redeem?
- What is Pay with Points?
- How do I unenroll from the program?
- I received an offer but did not redeem, but my loyalty account balance shows those points were deducted from my account.
- My card was lost/stolen/replaced, do I need to re-enroll in Pay with Points?