FAQ and Troubleshooting
- When will I receive an offer?
- Are there specific merchants I need to shop at to be eligible for an offer?
- I have never redeemed an offer am I opted out?
- How do I unenroll from the program?
- I received an offer but did not redeem, but my loyalty account balance shows those points were deducted from my account.
- My card was lost/stolen/replaced, do I need to re-enroll in the Loyalty Program?
- Will opting out of Loyalty Point Conversion opt me out of all loyalty communications?
- Can I opt out of Email offers and only receive SMS offers?