FAQ and Troubleshooting
- What is Loyalty Point Conversion?
- When will I receive an offer?
- I received an offer, but I ignored it, can I still redeem?
- Are there specific merchants I need to shop at to be eligible for an offer?
- I have never redeemed an offer am I opted out?
- How do I unenroll from Loyalty Point Conversion?
- I have received an offer but didn’t redeem, when I went to my loyalty account my available balance shows those points taken out of my available current balance?
- My card was lost/stolen/replaced, do I need to re-enroll into Loyalty Point Conversion?
- Will opting out of Loyalty Point Conversion opt me out of all loyalty communications?
- Can I opt out of Email offers and only receive SMS offers?
- Can I opt out of SMS offers?