Help Center
Categories
- Information on Loyalty Point Conversion View this content if you received an offer to redeem loyalty points towards a purchase through your financial institu...
- Information on Instant Payouts and Virtual Prepaid View this content if you received an Instant Payout from your employer or a business.
- Information on Digital Vouchers View this content if you received a digital voucher from a business such as an airline or retail store.
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- I received a Virtual Prepaid Card and have questions.
- What do I do if my Voucher is expired?
- How do I run my debit card as a credit transaction?
- I can’t verify my identity when accepting an Instant Payout, what do I do?
- What if I can’t choose “credit” at the point-of-sale?
- Where can I redeem my Voucher?
- I can’t add my card when trying to accept an Instant Payout.
- What cards do you support for Instant Payouts?
- I did not receive a Statement Credit. What should I do?
- How long does it take for Instant Payout funds to arrive in my account?
- I was expecting a different voucher value or multiple vouchers. Who do I contact for help?
- I have other questions unrelated to my voucher. Are you able to assist me?