Payouts Network has partnered with Dash Solutions to provide the option of receiving funds on a virtual prepaid card. For specific Dash Solutions cardholder support please visit https://dashsolutions.com/customer-service/ or you can also reach out to our Customer Service Department at 1-833-848-5768.
Getting started with your new Visa® Prepaid Disbursement card!
FREQUENTLY ASKED QUESTIONS
Who is Payouts Network and Dash Solutions?
Payouts Network is the leading next-gen Business to Consumer payment and disbursement provider. As an alternative to direct to debit instant payouts, Payouts Network has partnered with Dash Solutions, a third-party provider of virtual prepaid cards. This card will be loaded with your funds and can be used to make purchases in stores when added to the mobile wallet or online everywhere Visa or Mastercard debit cards are accepted.
How do I find my virtual card issued from Payouts Network or one of their clients?
If you are having trouble finding your Prepaid card or email, please search your email for a subject line that reads: "Your Prepaid Card Has Been Delivered". This would have come from the following email address: info@payoutsnetwork.com
Or you can visit: https://payoutsnetwork.dash.digital/onboarding/redeem-card/ and enter your Proxy Number to get to your card. If you do not have your Proxy number please contact support@payoutsnetwork.com
Where do I go for help?
dash.digital Our user-friendly web site (mobile* or desktop) is the fast and easy way to check your balance, transfer funds, and more. You can toggle between English & Spanish at the click of a button. If you can’t find the answer you’re looking for, you can also reach out to our Customer Service Department at 1-833-848-5768 or submit a ticket at https://dashsolutions.com/customer-service/
What is a virtual card?
A virtual card is delivered digitally via email to you upon selecting “Digital Prepaid” within your Payouts Network Instant Payout. It can be used to make purchases in stores when added to the mobile wallet or online everywhere Visa debit cards are accepted.
How do I use my virtual card?
You may use your virtual card to make purchases online or add it to your mobile wallet (Apple Pay or Google Pay)* to make purchases in stores where mobile wallet payments are accepted.
Do I need a PIN to use my virtual card?
No. You may use your virtual card without a PIN. If a store asks for a PIN, select “Credit” at the merchant so that the transaction processes as credit.
How do I make a purchase online with my virtual card?
Access your virtual card information by clicking the "View Card Numbers" button on your dash.digital dashboard. From there, enter the information at the online retailer as you would a physical card.
Can I add my virtual card to my mobile wallet?
Yes. Select “Add to Wallet” on the main page of the web site. Once a card has been added to the wallet, the “Add to Wallet” button will no longer be visible to you on the main page.
It won’t let me link my card to a virtual wallet, what do I do?
If you experience issues adding to your wallet using the "Add to Wallet" button, you can add your virtual card to your Apple Wallet or Google Wallet manually.
Access your virtual card numbers by clicking the "View Card Numbers" button on your dash.digital dashboard. Click "Copy Card Number" and follow the prompts within your Apple or Google digital wallet in order to add a new payment method.
Once your card is added to your digital wallet, you can spend funds in-person anywhere tap-to-pay is accepted.
I try to enter an address associated with my card to make a purchase and it fails, what do I do?
If you have a US address:
Click the Settings (gear) icon in the top right corner of your dash.digital dashboard. Here, you can edit or update your residential (billing) and/or shipping address.
If you have an international mailing address:
Unfortunately, only US addresses can be used with your virtual card at this time. Your card will still function for purchasing items outside the US.
Can I offload the card or transfer funds to another account (Paypal, Venmo, etc)?
At this time your program does not allow offloading of funds to other external accounts.
Can I make a purchase for more than the amount remaining on the card?
You may only spend the available balance on your Visa Prepaid card. You may pay the difference between the purchase price and the remaining value of the card with cash, check, another credit/debit card, or another form of payment. This is subject to the merchant’s procedures.
Does this card work internationally?
Yes, this card works anywhere Visa Debit is accepted.
What countries are not supported?
US Federal and Banking regulations limit monetary transactions with the following countries:
Afghanistan
Albania
Belarus
Bosnia and Herzegovina
Bulgari
Burundi
Burma/Myanmar
Central African Republic
Congo (Brazzaville)
Congo (Kinshasa)
Côte d'Ivoire
Croatia
Cuba
Democratic Republic of the Congo
Ethiopia
Greece
Hong Kong
Iran
Iraq
Lebanon
Liberia
Libya
Mali
Moldova
Montenegro
Myanmar
Nicaragua
North Korea aka Democratic People’s Republic of Korea
North Macedonia
Romania
Russia
Serbia
Slovenia
Somalia
South Sudan
Sudan
Syria aka Syrian Arab Republic
Turkey
Ukraine
Venezuela
Yemen
Zimbabwe
What do I do if the card is declined?
If you still have available funds, a decline likely means that the amount authorized by the merchant is above the remaining balance on the card. Be sure the merchant is only authorizing an amount that is equal to, or less, than the current balance.
Are any fees charged to my balance for using the card?
There is no fee charged for using your Card when transactions are processed as a Credit/Signature transaction. See the Cardholder Agreement located in your online account center for the associated fee schedule.
Can I load additional funds to the card?
No, funds are only loaded through your program administrator.
What is the maximum amount I can spend on my card each day?
There are limits on how much money can be spent by each Cardholder within a 24-hour period. The maximum amount you can spend or withdraw at a time varies by type of transaction. Please refer to the Cardholder Agreement located in your online account center for the associated limits.
How do I update Profile information associated with my account?
To update profile information, locate the profile bubble in the top right corner of your screen. Once inside the Profile section, you can edit your email address, your phone number, and your residential/billing address. Please note, for security purposes, the residential/billing address may only be updated once every 30 days.
Why is my account Suspended?
To keep your funds protected, we take cautious measures to ensure we are providing you with top-class fraud protection services. It’s possible that your card may be flagged for potentially fraudulent activity. We understand the inconvenience this may cause and are here to help you quickly sort out if the transaction was, in fact, fraudulent.
If you are made aware that your account has been flagged, you will need to receive your case number from our 24/7 Customer Service Department (1-833-848-5768).
How do I dispute a charge from a merchant?
Contact our Customer Service Department 1-833-848-5768 to begin the formalized process to file a dispute.
What do I do if my card is lost or stolen?
You can mark your card lost or stolen in the “Manage Cards” section of the web site. This will immediately protect your account from purchases that may be unauthorized by you. After marking your card lost or stolen, you can have it replaced by calling Customer Service at 1-833-848-5768 and requesting a replacement.
Why won’t my card work at some pay-at-the-pump gasoline stations, hotels, car rental agencies, or other merchants?
Merchants may preauthorize amounts to your card based on the purchase type, potentially causing the card to be declined if the balance is not sufficient to cover the preauthorized amount. If the preauthorization amount is authorized, it will restrict those funds from use until the merchant presents the transaction for payment. To purchase gasoline, take your card inside and ask the attendant to charge an amount equal to, or less than, the remaining balance on your card. To pay for rental cars, hotels, and other items or services where the merchant preauthorizes an amount, you may choose to hold the purchase using a personal card and, at the time of checkout/settlement, use your Visa Prepaid Card to settle the final transaction amount.