Payouts Network has partnered with Dash Solutions to provide the option of receiving funds on a virtual prepaid card. For specific Dash Solutions cardholder support please visit https://dashsolutions.com/customer-service/ or you can also reach out to our Customer Service Department at 1-833-848-5768.
Here are some common questions you may have associated with your Virtual Prepaid Card:
VIRTUAL CARDS
What is a virtual card?
A virtual card is delivered digitally – either through email or SMS* along with access information – and can be issued instead of or alongside a physical card, depending on the program. It can be used to make purchases in stores when added to the mobile wallet or online everywhere Mastercard or Visa debit cards are accepted.
How do I use my virtual card?
You may use your virtual card to make purchases online or add it to your mobile wallet (Apple Pay or Google Pay)* to make purchases in stores where mobile wallet payments are accepted.
Do I need a PIN to use my virtual card?
No. You may use your virtual card without a PIN. If a store asks for a PIN, select “Credit” at the merchant so that the transaction processes as credit.
Can I add my virtual card to my mobile wallet?
Yes. Select “Add to Wallet” on the main page of the website. Once a card has been added to the wallet, the “Add to Wallet” button will no longer be visible to you on the main page.
Can I make a purchase for more than the amount remaining on the card?
You may only spend the available balance on your Mastercard or Visa Prepaid card. You may pay the difference between the purchase price and the remaining value of the card with cash, check, another credit/debit card, or another form of payment. This is subject to the merchant’s procedures.
What do I do if the card is declined?
If you still have available funds, a decline likely means that the amount authorized by the merchant is above the remaining balance on the card. Be sure the merchant is only authorizing an amount equal to or less than the current balance.