If your prepaid card still has available funds but your transaction is declined, the merchant may have authorized an amount that is higher than your remaining card balance.
Your prepaid card can only be used for purchases that are equal to or less than the available balance on the card.
To complete your purchase, you can ask the merchant to split the payment. Use your prepaid card for the amount remaining on the card, then pay the rest with another form of payment. However, this is subject to the merchant’s procedures.
For online purchases or merchants that do not allow split payments, please use your prepaid card only for transactions that do not exceed your available balance.
If you continue to experience issues with your prepaid card, please contact Dash Solutions at disburse@dashsolutions.com or call 1-833-848-5768.