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  1. Help Center
  2. Instant Payout or Virtual Prepaid Card FAQs
  3. Digital Prepaid Card FAQs

Digital Prepaid Card FAQs

This section covers common Prepaid Card issued and questions

  • Why am I getting an error when trying to authenticate?
  • Why is my Prepaid Card getting declined?
  • How do I load my Prepaid Card into my Wallet and make a purchase?
  • What is a Virtual Prepaid Card? Who is Payouts Network and Dash Solutions?
  • Other Questions?
  • Why is my account Suspended?
  • How do I update Profile information associated with my account?
  • What is the maximum amount I can spend on my card each day?
  • How do I dispute a charge from a merchant?
  • What do I do if my card is lost or stolen?
  • I try to enter an address associated with my card to make a purchase and it fails, what do I do?
  • I am having issues linking my prepaid card to my mobile wallet
  • Are there any fees associated with my Prepaid Card?
  • Can I offload my funds into external accounts or load more funds onto my prepaid card?
  • Where can I use my Prepaid Card?

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