FAQ and Troubleshooting
- What do I do if my Voucher is expired?
- How do I run my debit card as a credit transaction?
- What if I can’t choose “credit” at the point-of-sale?
- Where can I redeem my Voucher?
- I did not receive a Statement Credit. What should I do?
- I was expecting a different voucher value or multiple vouchers. Who do I contact for help?
- I have other questions unrelated to my voucher. Are you able to assist me?
- Can I redeem my Voucher at multiple locations?
- When does my voucher expire?
- My voucher expired. What do I do?
- I do not have a U.S.-issued credit or debit card. Can I link my card to the Voucher?
- I need to update my linked credit/debit card or view information about my voucher.
- When can I use my Voucher?
- Is my card information secure?
- How do I redeem my Voucher?
- How long does it take to receive my statement credit?
- Can I redeem a Voucher on a debit card that is overdrawn or does not have a balance?
- Why do you need my credit or debit card number?
- What is a Digital Voucher?
- Are there any fees associated with redeeming my Voucher?
- Do you store my credit or debit card number?
- I am receiving a card linking error. What do I do?